I arrived to NYC in the end of August 2018. It was a new beginning for me, but also a result of hard work. For several years, I worked in the international public administration, where I have learned that sometimes even though there are resources and there is will, it is difficult to achieve a great result.
It was really troubling me and I wanted to investigate it. This is how I discovered the UX. I wanted to study it, I went through different UX courses in my home country and looked into distance learning. However, it was not enough. I wanted to study somewhere where I would have an option to learn from the best.
And this is how I ended up in NYC. I received Fulbright scholarship and I graduated from the Pratt Institute with MS in Information Experience Design. How cool is that?
Graduation opened new door for me - currently I work as UX researcher at IBM. I hope though my work I can make someone's life a bit better :)
June 2022 - Present
UX Researcher at IBM
Leading qualitative UX research projects in the area of cybersecurity with a focus on the improving customer facing functionalities. While taking up UX research lead duties, I did roadmapping for both UX research and UX design projects and served as a UX research expert for the fellow team members.
June 2021 - May 2022
Document Management Specialist at Frontex
I supported the implementation of the document and record management system for the organization over 10K employees, which included service design tasks, drafting procedures and policies, supporting their implementation, system set-up, user training and promotional campaign.
September 2020 - May 2021
UX Researcher at Symetria
I led and managed user research projects for an international e-commerce client. I created a user research plans with a right methodology for responding to the research question from Product Owners and UX Designers. Additionally, I conducted remote moderated and unmoderated user research tests, in-depth interviews, card sorting and tree testing sessions. Afterwards, I turned insights into actionable recommendations.
September 2018 - May 2020
User Experience Consultant at Pratt Institute
UX consultancy created by the School of Information at Pratt Institute. I led and participated in UX research and design projects in the GLAM area. My responsibilities included preparing a plan of work, division of tasks and data analysis. I used following research methods: in-depth interviews, questionnaires, Google analytics, diary studies, eye tracking and observation.
For further details about my professional history and my confidential portfolio, contact me today.
Published on Dec 10, 2019
Published on Nov 30, 2019
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Published on Feb 21, 2019
Published on Jan 26, 2019